Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between TeamHeat ("we", "us", "TeamHeat"), Gas Safe Registration No. 567306, whose registered place of business is in Belfast, Northern Ireland, and you, the customer ("you", "Customer"), in relation to any boiler installation, service plan, plumbing, air-conditioning or emergency works ordered through our website at teamheat.uk or arranged by telephone on 028 9099 2309.

By submitting an online quote, paying a deposit or full balance, setting up a Direct Debit, or signing an engineer's quotation on site, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree, you must not proceed with any booking or payment.

TeamHeat trades under the brand names TeamHeat (boilers & heating), TeamCool (air conditioning) and TeamPlumb(plumbing). All three trades are operated by the same legal entity and these Terms apply equally to each.

• "Fixed Price Quote" — the all-inclusive price displayed in our online quoting tool for a named Ideal boiler package including standard horizontal flue, Gas Safe installation, chemical flush and Ideal system filter.
• "Installation Day" — the agreed date on which our Gas Safe engineer attends your property to carry out the boiler installation.
• "Service Plan" — the Annual Boiler Service Plan costing £120 per year, payable either as a single £120 upfront payment or £10 per month by Direct Debit via GoCardless.
• "Direct Debit" — the recurring payment instruction set up through our payment provider GoCardless using the secure link provided.
• "Engineer Home Survey" — a free, no-obligation visit by our engineer to assess your property and confirm a fixed price in person.

Our online quoting tool provides a Fixed Price Quote based on the answers you supply about your property, heating load and flue configuration. Fixed prices displayed online are valid for 30 days from the date issued.

The fixed price assumes a straight boiler swap — that is, replacement of an existing combi boiler in the same position with a standard horizontal wall flue. Where the flue exits vertically through a flat roof (+£220) or through a pitched/tiled roof (+£340), the applicable additional charge shown in the tool will be added to your fixed price.

We are accredited Ideal Max Installers and our online fixed prices apply only to Ideal Heating Logic Max and Vogue Max boilers. If you request a boiler from any other manufacturer, we will arrange a bespoke costing and separate written quotation; these online Terms continue to apply to that quotation unless varied in writing.

We reserve the right to decline a booking where the information supplied is materially inaccurate. In such cases any payment already made will be refunded in full within 14 days.

Installation is carried out by a Gas Safe registered engineer. You agree to allow our engineer access to your property, to clear the area around the boiler and associated pipework, and to confirm that the property is safe to work in on Installation Day.

The fixed price includes removal and disposal of your existing boiler, the new Ideal boiler, a standard horizontal flue kit, a chemical (inhibitor) flush, an Ideal system filter, Gas Safe registration and commissioning. Any additional works identified as necessary on Installation Day (for example moving the boiler position, upgrading pipework, replacing a damaged flue, or installing new heating controls) will be quoted separately and are not included in the fixed price unless expressly stated in writing.

Where the existing electrical supply, gas supply or water supply is found to be non-compliant or unsafe on Installation Day, the engineer may decline to complete the installation until such issues are rectified. Any additional cost to make the supply compliant will be quoted separately.

On Installation Day our engineer will assess the condition of your existing central heating system. There is a possibility that your system will require a full central heating power flush. This is a separate cost and is not included in your Fixed Price Quote.

A full power flush may be required where the existing system contains sludge, debris or corrosion products that would otherwise damage or block the new boiler. The engineer will advise you on the day and provide a separate fixed-price quotation for any flush work before it is carried out — you are under no obligation to accept it at that point.

Important: If a full power flush is required and is not carried out, this may invalidate your Ideal manufacturer warranty. TeamHeat accepts no liability for any warranty claim declined by Ideal Heating as a result of a power flush that was recommended but not instructed by you.

Ideal boilers supplied by TeamHeat are covered by the manufacturer's parts and labour warranty as stated against each model (typically 10 or 12 years). The warranty is registered with Ideal Heating on your behalf on completion of installation and is subject to Ideal's own terms, which require an annual service by a Gas Safe registered engineer.

To keep your Ideal warranty valid you must have the boiler serviced annually. The Annual Boiler Service Plan is designed to satisfy this requirement; failure to maintain an annual service may invalidate the manufacturer warranty.

TeamHeat additionally guarantees its own installation workmanship for a period of 12 months from Installation Day. This guarantee does not cover faults caused by misuse, scale, sludge, lack of servicing, or defects in the manufacturer's product itself, which remain the responsibility of Ideal Heating under the manufacturer warranty.

The Service Plan covers one annual boiler service per year of membership and costs £120 per year. You may pay the full £120 upfront at the point of booking, or by monthly Direct Debit of £10 per month collected via GoCardless.

Where you select the Direct Debit option, you will be redirected to our secure GoCardless page (GoCardless payment link) to set up your recurring instruction. TeamHeat does not see, access or store your bank account details — these are held securely by GoCardless under their own terms and Direct Debit Guarantee.

The first Direct Debit payment is collected after your boiler is installed. The Service Plan continues month-to-month until cancelled in accordance with clause 8. The annual service visit will be arranged at a mutually convenient time; TeamHeat will contact you in advance of each service due date.

The Service Plan does not include repairs, parts, emergency call-outs, power flushing, or any work outside of a standard annual service. Any such work will be quoted separately.

Payment for a new boiler may be made in full by debit or credit card at the time of booking, or by 0% interest finance arranged subject to status and lender approval. A separate finance agreement will be emailed to you where 0% finance is requested; finance is provided by a third-party lender and is subject to their own terms and credit checks.

Where you add the Annual Service Plan to your boiler order and elect to pay £120 upfront, that amount is added to the total due today. Where you elect the Direct Debit option, nothing is added to today's payment and your £10/month instruction is set up separately via GoCardless.

For emergency call-outs, plumbing and air-conditioning works not booked through the online quoting tool, payment terms will be agreed with the engineer on site and are due on completion unless a written payment plan is agreed in advance.

You may cancel your boiler booking free of charge at any time up to 7 calendar days before your agreed Installation Day, with a full refund of any payment made within 14 days. Cancellations within 7 days of Installation Day may be subject to an administration charge of up to £150 to cover committed engineer time and materials.

If installation has already commenced and you cancel part-way through, you remain liable for the cost of any work and materials already supplied up to the point of cancellation.

The Annual Service Plan may be cancelled at any time by contacting us on 028 9099 2309 or by cancelling your Direct Debit directly with GoCardless or your bank. Cancellation takes effect from the next scheduled collection; no further monthly payments will be taken. Annual service visits already carried out are non-refundable. Where the full £120 has been paid upfront and no service has yet been carried out, a pro-rata refund of the unexpired months will be issued within 14 days.

Where 0% finance has been arranged, cancellation of the boiler does not automatically cancel the finance agreement — you must also contact the finance lender to cancel in accordance with their terms.

Where our quoting tool holds a fitting date exclusively for you, that reservation is held for a limited time as indicated by the on-screen countdown timer. If the reservation expires before you complete checkout, the date is released back to the queue and may be booked by another customer. Re-reservation does not guarantee the same date remains available.

To the fullest extent permitted by law, TeamHeat's liability for any loss or damage arising out of or in connection with the supply of services is limited to the price paid for the specific installation. We accept no liability for indirect or consequential losses, loss of income, loss of business or loss of amenity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under the law of Northern Ireland.

We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to adverse weather, fuel or materials shortages, pandemics, or faults in your property's existing gas, water or electrical supply.

We process your personal data (name, address, contact details, boiler and property information) only as necessary to provide your installation and service plan and to meet our legal and regulatory obligations as a Gas Safe registered business. Bank details for Direct Debit are processed solely by GoCardless and are not seen or held by TeamHeat.

We aim to resolve every concern promptly. In the first instance please contact us on 028 9099 2309. If we cannot resolve the matter to your satisfaction you may refer the complaint to the relevant dispute resolution service. Gas Safe work is regulated by the Gas Safe Register; finance agreements are regulated by the lender and the Financial Conduct Authority.

These Terms are governed by the laws of Northern Ireland and the United Kingdom. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect. No variation of these Terms is binding unless agreed in writing and signed by an authorised representative of TeamHeat.

TeamHeat reserves the right to update these Terms from time to time; the version applicable to your order is the version in force on the date you book. The current version date is displayed at the foot of this page.