Privacy Policy

TeamHeat ("we", "us", "our") is a heating, plumbing and air conditioning business based in Belfast, Northern Ireland. We are Gas Safe Registered (Reg. No. 567306). We are the data controller for the personal information you provide to us through this website, by telephone, WhatsApp, or in person.

We may collect:

• Name, address, postcode and contact details (phone, email)
• Details about your boiler, heating system and property (make, model, age, fault descriptions)
• Details of any quote, booking, installation or service plan you request
• Payment information — processed securely by our payment providers (GoCardless for Direct Debit, and our card processor). We never see or store your full card or bank details
• Communications you send us by phone, WhatsApp or email
• Technical data such as IP address and browser type when you visit our website

We use your personal data to:

• Respond to enquiries and provide quotes
• Carry out boiler installations, repairs and servicing
• Set up and administer your annual service plan and Direct Debit payments
• Process payments and fulfil orders
• Register your boiler warranty with the manufacturer and relevant schemes
• Schedule engineer visits and communicate with you
• Comply with our legal and regulatory obligations (including Gas Safe registration)

We rely on:

• Contract — to provide the services you have requested and to fulfil our contractual obligations to you
• Legal obligation — to comply with gas safety, tax and other legal requirements
• Consent — for marketing communications, where you have opted in. You can withdraw consent at any time
• Legitimate interests — to run our business, respond to enquiries and improve our services

We only share your data with:

• Our payment providers (GoCardless and our card processor) to take payments
• Boiler manufacturers (e.g. Ideal Heating) to register your warranty
• Gas Safe Register and other regulators where required by law
• Our CRM and booking systems used to manage customer relationships

We never sell your data to third parties.

We keep your personal data only for as long as necessary to provide our services and to meet legal, accounting and regulatory requirements. Installation and warranty records are typically retained for the duration of the warranty period plus a reasonable time thereafter.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where consent applies)
• Lodge a complaint with the Information Commissioner's Office (ICO)

We take appropriate technical and organisational measures to protect your data, including secure storage, restricted access and encrypted payment processing. However, no method of transmission over the internet is completely secure.

Our website uses minimal cookies and similar technologies to operate the site and understand how it is used. See our Cookies Policy for details.

If you have any questions about this policy or your personal data, or wish to exercise any of your rights, please contact us: